I have been very grateful for all the very helpful suggestions of what to see and do in Madrid. The truth is that we are prisoners of British Airways having put us on a flight to Madrid, but without our luggage, and not providing any information as to where it is and what has happened to it, other than the not very helpful suggestion on the Iberian Airlines website, where its loss is logged, to check back later. It’s apparently the sixth time that the British Airways system has crashed in the course of a year, according to its Chief Executive, owing to problems in the power supply. I am the first to recognise that there can be problems with IT systems, but firing their IT specialists and outsourcing to India may not in retrospect have been the best way to solve the problems.
| Charles | Saumarez | Smith | 
BA IN AN EFFORT TO MAXIMISE THEIR PROFITS AS HAVE BT OUTSOURCED THEIR IT REQUIREMENTS TO INDIA..WHEN THESE SYSTEMS FAIL AS THEY DO FREQUENTLY WE THE ‘CUSTOMERS’ SUFFER.OUTSOURCING DOES NOT WORK…AND ALL THAT WE ‘CUSTOMERS’ CAN DO IS TO NOT USE SUPPLIERS WHO OUTSOURCE TO PARTICULARLY A DEVELOPING WORLD PROVIDER.
Wonderfully restrained criticism ! But there are worse places in which to be stranded, even without your clothes, shaving things etc.
Ah, all these BA problems (not this incident, but the outsourcing, no meals on short haul, etc) have come in with the new CEO from Iberia. Trying to turn BA into an economy airline. This is a lesson in understanding your core business, core client –Perhaps as a Spaniard he just didn’t get it — how the Brits see BA and what they expect of it. And who flies on it……. very bad for business.
Yes, I notice that there were similar problems at Vueling where he was before; and that he is both chairman and CEO. Charles
BA has become a budget airline. Except that it is more expensive and not as good as EasyJet. It must be awful for you not having your luggage. What a nightmare!